What is The Space Store's shipping policy?

The Space Store ships packages every business day. They ship worldwide and use US Postal and UPS. They pass on their discounted US Postal and UPS rates to you. They have set the International US Postal Rates 20% under that rate, to help with shipping costs. All International shipments may have customs, duties, or taxes added to your order. The recipient of the package is responsible for these costs. Please contact your local customs or Postal Authorities, to know what these fees may be. Some of their products are shipped directly from the supplier to their customers. Depending on the location of the particular supplier, the shipment may take up to 10 business days. For 'oversized packages' and custom models, actual shipping charges will apply and not what the shopping cart shows for shipping. The cart cannot compute oversized packages, nor can it compute 'multiple box' shipments. You will be charged for multiple box shipments. You will be notified what the shipping options and pricing will be. If your order requires multiple boxes, they will charge the actual shipping cost.

What is The Space Store's return policy?

To be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. Special orders, such as the Replica Apollo Suit cannot be canceled, once ordered. Art Prints, Astronaut Suits, and Models once shipped, cannot be canceled. If returned, there will be a 15% restocking fee.

What is The Space Store's refund policy?

After they receive your item, their team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Do I have to pay customs?

International orders likely will have customs, duties, and/or taxes imposed on your shipment, before receiving your package. All of these costs are the customer's responsibility. They are required to fill out the forms when they ship your package. They ALWAYS lower the price, near or close to cost, to help reduce what may be imposed and charged to their customers.

How can I contact The Space Store?

Please use the contact form to send them your message or questions about your order. You can email admin@thespacestore.com from Monday to Friday 9 am - 10 pm (MDT).

On which social platforms can I find The Space Store?

You can find The Space Store on Facebook, X, Instagram, Pinterest, YouTube, and TikTok.

Does The Space Store offer gift cards?

Yes, The Space Store does offer gift cards! You can purchase them directly from their website, with options ranging from $10 to $100. Gift cards are emailed and contain instructions on redeeming them at checkout. There are no additional processing fees.

The Space

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