eSIM Japan Discount Code - October 2026

Unfortunately, they cannot process a refund once the eSIM has been installed and data has been used, as it is a digital product that cannot be restored or resold. If you encounter any issues with your eSIM, please contact them at [email protected], and they will assist you further.

To cancel your order and request a refund, contact eSIM Japan Support at [email protected] Please let them know your order number, product name, and the reason for the refund.
A refund will be made in the same way as the payment method (e.g. credit card) used to make the purchase. A refund process may take up to 30 business days. A refund is possible only if the eSIM is not activated and the request is made within 6 months of purchase. Refunds will be considered under the following circumstances:
1. The eSIM is no longer needed due to a change of plan or other reasons.
2. The eSIM cannot be activated due to carrier lock or an incompatible device.
3. Problems with their service are experienced and submitted to their Support Team for verification while you are in Japan. Their Support Team will examine the issue to determine if it falls under their responsibility. If applicable, they will initiate your refund.

1. The eSIM has been scanned and activated on the device.
2. More than 6 months have passed since the purchase date, regardless of activation status.
3. Refund requests are due to customer unawareness or mistakes.
4. Refund requests are made after returning to your home country without prior confirmation of eSIM issues.

You can purchase the eSIM at any time, as it remains valid for 180 days from the date of purchase. However, be mindful of the activation details, as the plan's validity may start upon activation. If your plan begins upon connecting to a local network, they recommend purchasing and activating the eSIM before your trip to ensure a smooth setup.

Their 24/7 specialists are ready to help you with any issue. If you have any questions or concerns, please don't hesitate to contact them at [email protected].

Yes, you can use hotspots and tethering to share data with eSIM. However, be aware that data speeds may be slower when sharing with a laptop compared to mobile devices, as the eSIM is optimized for mobile use. For the best performance, use the eSIM to share data with other mobile devices.

Unfortunately, no. Each eSIM can only be downloaded and activated on a single device. To use the eSIM on multiple devices, you will need to purchase separate eSIMS for each one.