Consumer Cellular Discount Code - October 2026

Customers have multiple shipping options (Priority and Express) when purchasing devices and accessories directly from Consumer Cellular either via their website or by calling them. Priority orders are typically received within three (3) to five (5) business days and Express orders are typically received within one (1) to two (2) business days. Shipping charges vary per item and delivery method and delivery time frames are based on estimates. Shipments are not guaranteed to arrive within the expressed estimated range. All Express orders completed before 1:00 pm (CST or PST depending upon the warehouse fulfilling the order) are shipped on the same business day. Express orders completed after this time will be shipped the following business day. They cannot guarantee Priority orders will ship the same business day. Certain orders may not ship on Saturday, Sunday, or holidays. To ensure accurate handling and delivery, orders are shipped only to the billing address provided. They do not offer in-store pickup at their Consumer Cellular Stores for orders placed online and by phone. For prompt use upon receipt, service may be activated on your shipped device before delivery. If, upon receiving your first bill, you have been charged for service while your device was in transit, you may contact them by calling customer support or online at contact them to request an account credit.

Devices purchased from them by existing customers must be returned directly to them within fourteen (14) days of the shipment date for online purchases and orders by phone. Devices must be returned to them in a like-new condition in their original packaging to be eligible for a refund or exchange. Devices that are damaged (including water damage), unsanitary, dented, cracked, scratched (including micro-scratches) or missing any original kit components, such as charging cables, may be denied a return or incur charges for the missing parts. For online purchases via their website and orders by phone, you can start a return by calling customer support or contacting them online. The return must be made by mail (using a prepaid shipping label mailed or emailed to you by Consumer Cellular) and cannot be returned to a Consumer Cellular Store or to any Retail Partners. If you choose to pay for return shipping yourself, you will not be reimbursed by Consumer Cellular. If you intend to refuse delivery, please contact them beforehand so that they can make sure you are refunded in a timely manner. For in-store purchases, you must visit that Consumer Cellular Store to return your items. Eligible returns received at their warehouse will be processed within ten (10) business days following receipt and a refund for the device only will be issued to the original payment method. If they are unable to refund your original payment method, either a credit will be applied to your Consumer Cellular account (for active accounts and cancelled accounts with a balance due), or they will automatically issue you a check for any remaining credit balances in excess of $25 within ninety (90) days after your service is cancelled. They only mail refund checks for credit balances under $25 on cancelled accounts upon request. Devices that do not meet the return requirements will be returned to customers with an explanation of the reason for rejection. Consumer Cellular does not issue refunds for rejected returns. Device upgrade fees for added or replaced devices on existing lines of service are non-refundable.

All new devices purchased directly from Consumer Cellular have a one (1) year warranty from the date of purchase. For iPhones and Apple Watches, Apple's one (1) year limited warranty and ninety (90) days of technical support are handled directly by Apple. iPhones - nine (9) month certified refurbished warranty from the date of purchase. If the original iPhone warranty is still active, they will refer the customer to Apple. Otherwise, Consumer Cellular will process the warranty replacement ourselves. GrandPads – nine (9) month certified refurbished warranty from the date of purchase. All other devices – six (6) months certified refurbished warranty from date of purchase. If you are returning your device for a warranty replacement, they will send you a prepaid shipping label to mail the items back to them. Consumer Cellular must receive the replaced device within fourteen (14) days of the date your warranty replacement device was shipped. Otherwise, you will be billed in full for the warranty replacement device. Similarly, you will be billed in full for the warranty replacement device for replaced devices that are denied warranty claims.

If you have any questions, concerns, or even just compliments, you can connect with them by calling (888) 345-5509. Once they receive your message, they will contact you soon.

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Their AutoPay Program allows you to set up automatic payments for your bill using your credit or debit card. That means one less check to write each month. Once you sign up, they will automatically charge your debit or credit card on the due date. You will still receive an invoice each month detailing all your charges.

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