UGREEN Discount Code - October 2026

In addition to force majeure, UGREEN will ship within 2 working days. From 3 to 5 business days, depending on the product you purchased and your location, they will ship the goods to you from the United States or Hong Kong. If your product does not meet the conditions for delivery within 3-5 working days, you will see the notice for the delivery time on the product page before purchase.

If you would like to change or cancel an order please contact UGREEN as soon as you can. They will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. They are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact UGREEN to set up a merchandise return once you have received the shipment.

UGREEN offers a warranty for their products. Sufficient proof of purchase must be provided. A description of the defect must be provided in order to issue a warranty claim. If the defective item is damaged, visible proof (if any) must be provided along with the item's serial number (if any). You may need to return the item for quality inspection.

You may submit a return request within 30 calendar days of receiving the product (based on the carrier's "delivered" time).
In the following cases, UGREEN reserves the right to refuse a return or deduct a portion of the refund:
1. Obvious signs of use that affect resale (such as wear, scratches, stains, odors, adhesive residue, etc.).
2. Missing components (manuals, warranty cards, cables, accessories, tools, stickers, etc.) or damaged/missing original packaging.
3. Damage caused by misuse, unauthorized disassembly, modification, or improper handling.
4. Gifts must be returned with the main product. If gifts cannot be returned or are used/damaged, their suggested retail price will be deducted from the refund. Gifts are covered under the applicable warranty policy and remain eligible for service.
5. Orders of five units or more are not eligible for return for non-quality reasons. For quality issues, returns are still available.
Please keep products and packaging intact, clean, and free from personal markings. When returning items, package appropriately to protect the original product packaging, and avoid attaching labels or writing directly on the original packaging.

Once the returned product is received and verified in the warehouse system, UGREEN will initiate the refund within 3 business days. Refunds are issued to the original payment account (e.g. PayPal, credit card). The actual arrival time depends on the payment provider.

UGREEN currently has 2 means of contact:
1. Email them at [email protected].
2. Online chat. Click on the chat tab at the bottom right side of the homepage.

UGREEN accepts American Express, Mastercard, Discover Card, Diners, Elo, JCB, Union Pay, Visa and PayPal. You can also select the Klarna option at checkout to pay for your purchase in installments.

You can follow UGREEN on Instagram, Facebook, TikTok and X to get the latest news, promotions and more.