Shiseido Discount Code - October 2026

When shopping for an eligible product, simply look for the "Subscribe & Save" option and select your preferred cycle (1, 2, 3, or 4 months). Shiseido will send you a reminder email when your next Subscribe & Save order is ready to be processed, in case you need to make any adjustments. You may change the Subscribe & Save cycle of your products after receiving your first Subscribe & Save shipment or cancel at any time, up to 24 hours before your next shipment of your Shiseido Subscribe & Save order. Subscribe & Save orders are billed to your default billing address and shipped to your default shipping address.

Shiseido offers free samples with every order. If there are specific products that you would like to try, please contact Shiseido's Customer Service team and provide the product name and your mailing address. Shiseido will do their best to accommodate any sample requests, but Shiseido cannot guarantee availability.

ShopRunner offers free 2-day shipping to their members on shiseido.com. ShopRunner members sign in, and ShopRunner's free 2-day shipping will automatically be selected as the default shipping method for eligible items on shiseido.com.

All packages are shipped via FedEx or USPS, and a signature is not required upon delivery. Your billing and shipping address must be within the United States and its Territories. Currently, Shiseido is unable to ship to any international locations outside of the United States and P.O. Boxes. Please note your order may be split into multiple shipments.

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact Shiseido immediately for assistance via chat or email at [email protected]. If you cannot retain the contents due to the extent of damage, handle them with care to take a photo of the damaged item(s) and then safely discard the damaged contents. Lost, missing, and wrong/damaged items must be reported within seven calendar days of the order being marked as delivered.

If you receive product(s) that do not meet your expectations, return the gently used product(s) within 30 days of receipt. Currently, Shiseido is unable to offer exchanges. Items purchased on Shiseido.com cannot be returned or exchanged at retailers that sell Shiseido.

Once your return package has arrived, please allow up to 10 business days for your return to be processed. Refunds will be issued to the original form of payment for the amount of the item(s) plus sales tax. All eGift card refunds will be processed to a new eGift card that will be emailed to the customer's original email. Shipping and handling charges are not included in refunds. You will receive a return confirmation email once your refund has been processed.