Does Moose Labs offer the new user discount?

Sign up and stay up to date on all the latest news from Moose Labs and best of all, you'll get 10% off!

What is the Filter Fam Reward Program?

The Filter Fam Rewards program allows customers to earn credit for purchases made as well as for referring new customers. Simply click the rewards link in the main navigation menu and follow the instructions to enroll.

What are the benefits of joining the Filter Fam?

Not only does subscribing save you time but it also saves you money! Subscribers save 20% on their auto-renewals. All you have to worry about is how often and how many Filters you'd like to receive and they'll handle the rest!

Does Moose Labs offer gift cards?

Yes, they offer gift cards! You can purchase directly from their website, with options ranging from $5 to $150. Gift cards are delivered by email and contain instructions to redeem them at checkout. Their gift cards have no additional processing fees. To send a gift card to a friend, simply add a gift card to your cart and check out like normal. You'll receive an email with the gift card code that you can then forward to the recipient with a personal note.

Does Moose Labs offer free shipping?

Of course! Any purchase over $75 USD qualifies for free standard shipping for the Continental US. Orders can take up to 48-72 business hours to be processed and shipped from the time your order is placed. Although, some orders are taking longer than usual to process and fulfill. Please note the day your order is packed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times.

How do I track my package?

Once your order has been shipped, you'll be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24-72 hours after receiving your tracking number.

Can I cancel my order?

Canceling your order is only possible if your order has not already been processed and shipped. In the event that your order has shipped but you would still like to cancel, you can simply refuse delivery of the product or mark the unopened shipping envelope or package "return to sender" and give it back to the Post Office.

How long does it take to get my refund?

A refund will be issued after your return has been processed, which may take up to 3-5 business days after your return is received at their warehouse. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amount.

Moose Labs

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About this offer

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