When will I get my order?

BugMD ships to addresses located in the United States and internationally. Domestic orders generally ship within 24-48 business hours of the time of placement, and typically arrive within 5-10 days of shipment. Delivery times for international orders vary by location.

What's the return policy?

If you are dissatisfied with BugMD's product, you may return or exchange the unused portion of the product up to thirty (30) days from the date of delivery for a refund, less return shipping costs, and a $9.95 return processing fee.

When can I get my refund?

After the shipping department receives your return, it generally takes 5-10 business days to process your refund. Once a return is processed, it can take up to 30 business days for the return to be posted to your account, depending on your financial institution.

How can I initiate a return?

To initiate a refund or exchange, please get in touch with BugMD by chat, email (support@bugmd.com), or phone (949-502-0148). You will be provided with a Return Merchandise Authorization (RMA) number and shipping details. Send returns to the address provided along with your RMA number. The RMA number must be written on the package that you are sending back. BugMD's shipping department is not allowed to accept any packages without an RMA number.

What if I enter an incorrect shipping address?

An accurate shipping address and phone number are required. BugMD is not responsible for late shipments/missing shipments if you enter incorrect shipping address information. If you discover that you have made a mistake with your order after it has been submitted, please contact Customer Support immediately by chat, email (support@bugmd.com), or phone 949-502-0148. You must contact BugMD as soon as possible to modify or cancel your pending order. However, BugMD cannot guarantee that it will be able to amend your order in accordance with your instructions.

Is there a BugMD store near me?

To find a BugMD store nearby, you may go to their Store Locator page, search your location, and then a list of BugMD stores will be shown. Just choose the closest one near you.

What payment methods does BugMD accept?

BugMD accepts Visa, MasterCard, Discover Card, AMEX, Diners Club, Elo, Union Pay, JCB, and PayPal. You may also choose Shop Pay as your payment option to pay in installments at checkout, allowing you to spread the cost of your purchase.

BugMD

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About this offer

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About this offer

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