What is biggmans' shipping policy?

They offer worldwide shipping to all countries. They are using DHL as the default shipping service, but due to the policies and customs conditions from different countries, the shipping service will be changed for several countries to minimize the processing time of the package. For orders under $89, a shipping fee of $6.99 is required. Orders over $89 for free shipping. Once the package is dispatched, you will be able to receive a tracking number for your reference by email. If you can't find the email with the tracking number, please check your spam folder.

What is biggmans' return policy?

They have high-quality standards to ensure that all products they ship are in perfect condition. If you are not satisfied with your purchase, please request a return within 30 days of receiving the package, provided that the item is not artificially damaged/defective/stained/wrong/missing. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to their reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. Under normal circumstances, they will process the order within 30 minutes after the customer places the order. If the customer needs to cancel the order, they support the customer by contacting their customer service email to cancel the order within 30 minutes of placing the order.

What is biggmans' refund policy?

The refund will be issued within 7 business days upon receipt by their warehouse and verified the conditions of the items. It normally takes one business day for the refund to appear on your biggmans wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time. It normally takes 1-3 working days for the refund to show in your PayPal (normally 48 hours), and 10-20 business days on your credit or debit card depending on your financial institution.

On which social platforms can I find biggmans?

You can follow biggmans on Facebook, Pinterest, TikTok, Instagram, and YouTube.

How can I stay updated with the latest deals?

You can sign up for biggmans' newsletter to be the first to know about their promotions. Alternatively, you can find their latest deals on their Best Sellers page.

How can I contact biggmans?

If you have any questions, concerns, or even just compliments, you can connect with them by emailing service@biggmans.com. Reach out to them and they'll respond as soon as they can.

How can I track my order?

To ensure the product condition of your order, they will examine the products again before they send out the package. Recently their system detected some scam orders, and it caused a manual check for order situation, which would take less than 5 business days to check your order items. After the order check, your package will be sent and you should be able to check your package information by order track. Please contact them if you need assistance due to any urgent situation.

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